For Complaints and suggestions

 

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https://www.livroreclamacoes.pt/inicio

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Our ID number:  27734408

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Alternative Dispute Resolution (RAL) | Electronic Complaints Book (LRE) | Consumer notice

In accordance with Law n.144/2015, of September 8, 2015, we disclose all Entities for Alternative Dispute Resolution that can be contacted in the event of a conflict, when purchasing a product or service referenced on this website.
It should be noted that when necessary, this solution compared to the judicial route is normally faster, less formal and less expensive.
Therefore, if you are dissatisfied and wish to discuss your situation, you can do so by contacting an Alternative Dispute Resolution Entity.
Alternative Resolution Entities in case of Disputes:

    Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
    Geographic area of coverage – contracts signed in the municipalities of: Cabeceiras de Basto, Celorico de Basto, Fafe, Felgueiras, Guimarães, Mondim de Basto, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vieira do Minho, Vila do Conde, Vila Nova de Famalicão, Vizela.
    Email:triave@gmail.com
    Web: https://www.triave.pt
    CNIACC – National Center for Information and Arbitration of Consumer Conflicts
    Generic competence
    Email: cniacc@unl.pt
    Web: https://www.cniacc.pt/pt/
    More information at – Consumer Portal – consumer.pt
    Center for Information, Measurement and Arbitration of Consumer Conflicts in the Algarve
    Geographic area covered – contracts concluded in the District of Faro
    Email:apoio@consumidoronline.pt
    Web: http://www.consumidoronline.pt/
    Consumer Dispute Arbitration Center of the District of Coimbra
    Geographic area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
    Email: geral@centrodearbitragemdecoimbra.com
    Web: http://www.centrodearbitragemdecoimbra.com
    Lisbon Consumer Dispute Arbitration Center
    Geographic area of coverage – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
    Email:juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
    Web: http://www.centroarbitragemlisboa.pt
    Porto Consumer Information and Arbitration Center Geographical area of coverage – contracts celebrated in the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
    Email: cicap@mail.telepac.pt
    Web: http://www.cicap.pt
    CIAB – Center for Information, Arbitration and Consumer Conflicts
    Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
    Email: geral@ciab.pt
    Web: http://www.ciab.pt
    Madeira Consumer Dispute Arbitration Center
    Email:sras@gov-madeira.pt
    Web: http://www.srrh.gov-madeira.pt

Electronic Complaints Book (LRE)

In accordance with Law No. 74/2017, Article 5.º-B, in which suppliers of goods and service providers must disclose on their respective websites, in a visible and prominent place, access to the Digital Platform , we inform you that access to the Electronic Complaints Book must be made via the link: www.livroreclamacoes.pt (ID 27734408)


It is declared that for legal purposes the owner of this website is:

Kim Groeneweg

Local accommodation O Ninho do Rei

Rua da Cruz 12

6110-017 Lagoa Cimeira

Vila de Rei

Registration: 90871/AL

Email: oninhodorei@gmail.com

Telephone: +351 934 378 977

Website: https://oninhodorei.com
If you want to know more about Alternative Dispute Resolution, contact us